EarnLumo support centre

Find answers, report an issue, or contact the EarnLumo support team by email.

Email support

To help us resolve your request faster, include the email address on your EarnLumo account and, where relevant, the task title, submission date or withdrawal amount you are asking about. Support will never ask for your password.

Membership, cancellation & refunds

Black Prime is not currently available to purchase, so there is no active membership charge to cancel or refund. The membership benefits, future payment-verification process, cancellation rules and refund-review process are explained in the Terms of Service.

For a future verified payment query, email support with your EarnLumo account email and payment reference. Never send your password, OTP, UPI PIN or full card details.

Common topics

Reward rules and LumoCoin are explained on the Rewards & LumoCoin and How it works pages.
Withdrawal timing and minimums are covered on the Withdrawal page.
Account and data questions are covered in the Privacy Policy and Terms of Service.
Browse the FAQ for quick answers to the most common questions.

Security & privacy

Never share your password, OTP or UPI PIN with anyone. EarnLumo staff will never ask for these. Report suspicious messages to earnlumo.com@gmail.com.

Need to sign in?

You can sign in or create an account to view your wallet, task history and withdrawal status.